Frequently Asked Questions

 
 

What can Go With Glo do for you?

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How do I know if a virtual assistant can help my business?

The first step is to set up your free business consultation. I will learn more about your business, your goals, and your needs. I help you see ways that your day-to-day activities are limiting your potential, then we identify tasks I can take off your plate, freeing you up to focus on growing your business.

I work with you to create a task list and a clear plan for moving forward, then customize a plan that is right for you and your budget. And if it turns out a virtual assistant is not the perfect solution for your current needs, I’ll point you to some resources or even connect you with other professionals that can help.

how often will i be billed?

If you plan to use Go With Glo for ongoing support (and I hope you will!), your credit card, debit card, or PayPal account will be automatically billed on the same day each month.

If you just need help with a short project, payment will be collected prior to starting the work.

is there a contract?

My subscription-based services (such as social media management) are set up with an automatic monthly payment. I offer plans for 3-month or 6-month contracts. If you are not 100% satisfied, you have the option to cancel your plan during the first 30 days.

how do i know what you’re doing for me?

I’ll be providing weekly status updates so you always know what is in progress and what tasks have been completed.

what are the best ways to communicate with you?

Email is usually the best way to submit requests, however I will provide other acceptable ways to stay connected. Email, phone calls, text messages, Skype, Slack, Hangouts, and more can be used.

how will you keep my information secure?

All passwords and credit cards shared with me will be stored using LastPass. Other confidential information will be protected as if it were my own. Files will be saved in a cloud-based service such as Google Drive or Dropbox so that access can be revoked if needed. I understand that trust is crucial when hiring an assistant, and it’s my commitment to my clients to operate with the utmost care.

how do your plans work?

First, I listen.

In our free initial consultation, I ask you questions related to your business goals and your pain points to determine what tasks will best serve you to meet those goals and alleviate you of the most pressing to-dos currently on your plate. Once I understand what skills are required to support you, I will customize a plan with your business initiatives in mind.

My plans are as unique as my clients, but you can expect to make one monthly payment for everything you need. I offer plans for single projects or ongoing monthly subscription plans for tasks like email management, calendaring, posting to social media and more.

Once you approve your customized plan and submit your first payment, I get to work immediately.

what forms of payment are accepted?

I accept credit card payments online, PayPal, or ACH transfers from your bank.

What types of tasks can a virtual assistant handle?

There are too many possibilities to list them all, but head over here for some lists of example tasks.

can i meet with or call you?

Phone calls or virtual meetings are always welcome and often can be the most effective way to get things done. I use Google Hangouts, Skype, or Zoom apps to host video calls. I can share my screen with you, view your screen, or even operate your computer remotely if needed (with your permission, of course!).

what can i do to help make sure i get the most out of my experience with go with glo?

Prepare by writing down the tasks you want me to accomplish. If there is a process or program that I must learn, write an outline of the workflow as a reference. I will take notes and am a fast learner, but the more you can do to prepare for on-boarding, the quicker I’ll be helping you accomplish your goals.

Communicate with me. Give both positive and critical feedback. Ask questions.

Consider using a project management software such as Trello, Asana, or Basecamp to reduce the number of emails and save time. I’m a big fan of Trello!